- CONDITIONS OF USE and COPYRIGHT LAWS
- YOUR PERSONAL INFORMATION
- APPLICABLE LAW
- QUESTIONS
- SHIPPING & HANDLING
- RUSH ORDERS
- RETURNS
- DAMAGED OR MISSING ORDERS
- COLOR & SWATCHES
- SPECIAL ORDERS
- CUSTOM PRINTS
- CARE OF PRINTS
CONDITIONS OF USE and COPYRIGHT LAWS
Welcome to our online store. Victoria Saxe and her associates will provide services to you, subject to the following conditions. If you visit or shop within this website, it is understood that you accept these conditions.
Victoria Saxe offers her work on this site to those who might share a common interest in art and science. The website is for your enjoyment and information, education, and also for e-commerce.
You should be aware that the images, the website and store designs are all protected by copyright law. Please contact us, if you wish to publish or use images for any purpose at all.
YOUR PERSONAL INFORMATION
We only use your personal information to conduct business with you. Your personal and credit information will not be rented, sold or shared with anyone.
RISK OF LOSS
All purchases from Victoria-Saxe.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
APPLICABLE LAW
By visiting Victoria-Saxe.com, you agree do business in accordance with the laws of the State of California and the United States of America.
QUESTIONS
Questions regarding our Conditions, Terms, Privacy Policy, or other policy related material can be directed to:
customerservice
victoria-saxe.com
415.488.9889
866.436.9889 USA toll free
SHIPPING & HANDLING
Most in-stock items will be shipped, within the United States, in three to five business days, via United States Postal Service (USPS). For international orders contact :
customerservicevictoria-saxe.com
415.488.9889
866.436.9889 USA toll free
RUSH ORDERS
If you need something in a rush, please call
415.488.9889
866.436.9889 USA toll free
RETURNS
We will gladly accept returns of undamaged items, for full refund or exchange of the purchase price of the merchandise within 14 business days of receipt. Item(s) must be in pristine condition. Special orders (such as prints over 13" x 19") are not returnable. There will be a 20% restocking fee for items returned. Shipping charges are non-refundable. We are unable to accept any returns or exchanges after 30 days.
To arrange for returns please contact
Victoria-Saxe.com
P.O. Box 148
Woodacre, CA 94973
415.488.9889
866.436.9889 USA toll free
Please allow at up to one billing cycle from the date of the return for credits to appear on your credit card statement.
DAMAGED OR MISSING ORDERS
Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 24-48 hours, after you received the order. Please retain to all packaging material; in case an inspection is necessary.
Please notify Customer Service at
customerservicevictoria-saxe.com
415.488.9889
866.436.9889 USA toll free
COLOR & SWATCHES
Since this is an online store, and we are all viewing the art and printed material on different monitors under widely different conditions, it is not possible for us to guarantee color matching. However, if color concerns are critical, a 4 x 6 proof swatch (of a portion of the piece) can be ordered for $20.00.
SPECIAL ORDERS
Victoria Saxe's Gicleé or Iris prints are produced one at a time by a master printer. Since she is primarily a digital artist, there is no loss of quality in the prints due to scanning or photography. There are no "originals", only "1's and 0's". In this sense, every print is an original. The paper that is most used for special orders is "Somerset Enhanced Velvet".
Special ordered prints will be run in limited editions, signed and numbered. "Gallery Prints" are limited to editions of 100, they will be signed and numbered. Work can also be printed on canvas. There are other options in this regard and can be answered by contacting us:
customerservicevictoria-saxe.com
415.488.9889
866.436.9889 USA toll free
CUSTOM PRINTS
Custom prints are those which have different dimensions than the Standard prints (8.5" x 11", 11" x 17", 13" x 19") or use different substrates or inks.
Standard printing uses Epson Ultra Chrome inks and Enhanced matte papers. They are rated to last 76 years when handled correctly. If you wish to know more, please read the excerpt from "Permanence rating for Epson prints framed under glass" below *.
All standard prints will have a _" minimum border, of white, on all sides. Images that are somewhat square will not fill the entire paper, which is rectangular. In that case, the paper will be trimmed to give an equal border on all sides.
Custom sizes may be ordered up to about 5' in width and as long as necessary. The reason we don't offer the pricing of custom prints, on the website, is because there are many options and variables in the printing process.
For example: the choice of substrates, which one would be the most appropriate? Perhaps you wish one of the images printed very large (5' high x 3' wide) to use in a restaurant. In that case, print on canvas and a varnish might be the best solution. Substrates are the materials used to print(on) and can be any manner of gloss or matte papers as well as canvas and so on. It's good to know that the work is so detailed and most of it digitally created, that it will enlarge excellently.
All special orders and custom prints require an advance 50 % non-refundable deposit, before the orders are processed. Special orders and custom prints are not returnable.
Permanence rating for Epson prints framed under glass * "Light fastness ratings are based on accelerated testing of prints on specialty media displayed indoors, under glass. Actual print stability will vary according to media, printed image, display conditions, light intensity and atmospheric conditions. Light fastness ratings do not measure paper deterioration, such as yellowing.
As with traditional photos, proper care will maximize display life. For indoor display, Epson recommends that prints be framed under glass or in a protective plastic sleeve to protect the prints from atmospheric contaminants like humidity, cigarette smoke, and high levels of ozone. And, as with all photographs, the prints should be kept out of direct sunlight. For proper storage, Epson recommends that your prints be stored in a photo album (or plastic photo storage box or museum storage box) in acid free, archival sleeves commonly available from most camera shops and other retailers. By taking these steps to protect prints from direct sunlight and contaminants, you can preserve your photos for many years."
EPSON
CARE OF PRINTS
Fine Art prints, like any other form of Art, should be handled and displayed with care. Do not display or store artwork in a damp environment or in direct sunlight as this may cause the substrate to warp, crack or the colors to fade. Displaying the artwork behind UV filtering Plexiglas or glass with help minimize discoloration. Archival mat boards and acid-free substrates are also recommended. Victoria-Saxe.com assumes no responsibility for damage caused by mishandling of prints. Properly cared for, the color could maintain for 100 years. There are other options in this regard and can be answered by contacting us at:
customerservicevictoria-saxe.com
415.488.9889
866.436.9889 USA toll free
